Arden Plumbers

The “provider”, aka Four Seasons came on a Sunday to address a leak from an upstairs bathroom shower/tub. Matthew (the technician) repaired a faulty/broken drain and gasket. Matthew showed up on time. Got to work right away. He was able to diagnose the problem very quickly. He provided us a quote in writing prior to performing the work. He then left to get the needed parts. I returned quickly, completed the work, and tested. The leak appears to have stopped. Matthew was very good with our two children and dog – who would not leave him alone :-). We were very satisfied.was very good with our two children and dog – who would not leave him alone :-). We were very satisfied.

-Roy Baker | Arden, NC

Our toilets were periodically running, refilling as water gradually got past the old flappers. Matt came and took a look and gave us options for different tune-ups. We opted to just replace the flappers as the toilets are only a few years old. They are working great now–and no longer wasting water! Matt was very friendly and conscientious and we would not hesitate to rehire him in the future.

-Nancy L | Arden, NC

Dustin arrived as promised and proceeded to inspect the leak. He explained in layman’s terms what was causing the leak and went under the house to install a new pressure reducing valve. After this, he inspected all showers and faucets for air pockets since he had shut off the water in the house while performing the replacement. I signed a one-year service contract and received a 15% discount on the work done. During the course of his work, he discovered a leak in my irrigation back flow pipe and turned off the water at that location. I immediately called the irrigation company to fix that leak which I would have never noticed until it became a water spout in my yard.

-Eleanor W. | Arden, NC

I called on a Sunday. They were willing to come that same day, on a Sunday, for a nominal additional charge for emergency service. I decided to wait until the next regular business day, although I really appreciate knowing they are available on Sundays if I have a true emergency in the future. They came the very next morning. Two extremely nice gentlemen arrived and thoroughly listened to my poor attempts to describe the problems I was having. In fact, while thoroughly checking all the plumbing in my house, they determined that my outdoor faucet was broken, something I had long since forgotten about, and they fixed that. They also fixed my kitchen faucet and increased my water pressure at no charge, although I did sign up for their service plan, which at $7 a month is a pretty reasonable price I thought. And they also fixed the main reason I called them: a clogged toilet. I am a pretty strong dude. I have unclogged probably 100 toilets in my day with a plunger. But this clogged toilet would not budge. I used a plunger, Drain-O, you name it everyday for a month, and this clog wouldn’t budge. However, these gentleman came in and fixed the toilet in no time. They walked me through the prices, even showed me the book with all the prices in it. This was a much different experience than shady companies I’ve dealt with before. And get this, they had to turn the water off to fix the outdoor faucet, but I needed to leave to a meeting at work and I needed to shower. These guys re-arranged the order in which they did their work to give me time to shower and leave. All of this work happened a month ago, and everything is still working just fine. This was one of the best experiences I’ve had with a service company. I gave them a “B” for price only because the charge to fix the outdoor faucet was a little high, but I saved money by signing up for the service plan and by using the Angie’s List coupon, and as I said they fixed my kitchen faucet (in literally a minute) and increased my water pressure at no charge. Everything else was an A+. I really hope this company treats their employees well (e.g., health benefits) because these were two pros that came by, and even the rep I talked to to schedule the appointment and explain my problems was great. All the way around, this was a great experience. I am so happy to have the plumbing in my house working again, and I really was in disbelief that my experience with a plumber could actually have been so positive. Thank you!

-Anthony A. | Arden, NC

I purchased the $49 water heater flush that included a whole inspection of plumbing. Four Seasons sent Matthew, who was wonderful. This is a 5100 sq ft house with a LOT of plumbing. He prepared a list of all the existing and potential plumbing problems, including the cost to fix, and carefully explained the nature of the problems and what urgency each carried. He did not do a hard sell — there was no pressure to do anything. Four Seasons has a “service partner” program. For a modest monthly fee, you get priority service and discounted prices. Matthew came on both service calls. He was very knowledgeable and professional and understood the plumbing implications of being on a well.

-Mary T. | Arden, NC